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How to Fix Common Nail Treatment Mistakes and Communicate with Clients

JANUARY 16

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Every nail technician strives for perfection, but mistakes can happen during nail treatments. Whether it’s a smudged polish, lifting gel nails, or weakened nail strength, knowing how to address these issues is essential for maintaining client trust and satisfaction. Equally important is how you communicate with clients about the situation to ensure they leave feeling valued and confident in your skills.

 

In this guide, we’ll explore how to fix common nail treatment mistakes and offer tips for effective client communication, helping you grow as a professional in 2025 and beyond.
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Lifting Gel or Shellac Nails

One of the most common issues with gel nails or Shellac nails is lifting, where the polish or enhancement begins to peel away from the nail bed. This often happens due to improper nail preparation, such as not removing natural oils or failing to fully cure the product.

 

How to Fix It:

  • Thorough Preparation: Always clean the nail plate with a high-quality dehydrator before applying gel or Shellac. Ensure the surface is free from oils and debris.
  • Check Application Layers: Avoid applying the product too thickly, as this can lead to improper curing and lifting. Thin, even layers work best.
  • Reapply Where Necessary: If lifting occurs after the client has left, carefully buff the affected area, clean it thoroughly, and reapply the product to seal the edge.

Client Communication: Be honest with the client and explain why lifting may have occurred. Apologise if needed and assure them you’ll address the issue promptly. Use phrases like, “I can see there’s been some lifting; let me fix that for you,” to show you’re taking responsibility and prioritising their satisfaction.

Uneven Application of BIAB or Gel Overlays

Uneven BIAB (Builder in a Bottle) or gel overlays can leave nails looking lumpy or misshapen, which diminishes the overall appearance of the manicure. This can happen if the product isn’t applied evenly or if the apex isn’t correctly built for strength and structure.

 

How to Fix It:

  • Use a Floating Technique: When applying BIAB or gel, float the brush gently over the nail to ensure an even application.
  • File and Shape: After curing, use a fine-grit file to smooth out uneven areas, paying special attention to the apex.
  • Add a Top Layer: If needed, add a thin final layer to create a smooth, polished finish.

Client Communication: If a client notices unevenness during the appointment, reassure them that the issue can be fixed. Say something like, “Thank you for pointing that out; I’ll adjust the shape and smooth it out for a perfect finish.”

Weak Nail Strength After Treatments

Some clients may feel that their nails are weaker after treatments, particularly if enhancements or gel nails are not properly removed. This can lead to dissatisfaction and concerns about the long-term health of their nails.

 

How to Fix It:

  • Educate Clients on Proper Removal: Ensure clients know not to pick or peel off gel or Shellac nails, as this can damage the nail plate. Provide detailed aftercare instructions.
  • Promote Strengthening Treatments: Offer BIAB or other nail-strengthening overlays that protect the natural nail while providing a polished look.
  • Rehydrate the Nails: Recommend cuticle oils and hydrating treatments to help restore moisture and resilience to the nails.

Client Communication: When clients express concerns about weakened nails, acknowledge their experience and explain how to prevent further damage. For example, say, “I understand your nails feel weaker; this can happen if products are removed improperly. Let’s focus on strengthening them with a BIAB treatment.”

Smudged or Imperfect Polish

Smudged polish is a common issue, especially with Shellac nails or traditional nail polish. This often happens if the polish isn’t given enough time to cure or if the client accidentally touches the nails during or after the appointment.

 

How to Fix It:

  • Check for Complete Curing: Use the correct UV or LED lamp settings to ensure the polish is fully cured.
  • Repair Smudges Immediately: If a smudge is noticed during the appointment, carefully remove the affected layer and reapply polish to the area.
  • Apply a Quick-Dry Topcoat: Use a fast-drying topcoat to minimise the chance of smudges.

Client Communication: If a client returns with a smudged nail, apologise and fix the issue without hesitation. Reassure them by saying, “Let’s redo this nail to ensure it looks perfect.”

Allergic Reactions or Sensitivity

Some clients may experience sensitivity or mild allergic reactions to nail products, such as redness or irritation around the cuticles. This can happen if products come into contact with the skin or if a client has an existing sensitivity.

 

How to Fix It:

  • Use Hypoallergenic Products: Switch to products designed for sensitive clients to minimise the risk of irritation.
  • Avoid Skin Contact: Be meticulous in your application to prevent products from touching the skin.
  • Provide Aftercare Advice: Recommend soothing products, such as aloe vera or unscented moisturisers, to calm any irritation.

Client Communication: If a client raises concerns about sensitivity, listen attentively and offer solutions. For example, “I’m sorry to hear about the irritation; let’s try a hypoallergenic product next time to ensure your comfort.”

Enhancing Communication Skills

Effective communication is the key to maintaining client trust, even when mistakes happen. Here are some general tips for communicating with clients:

  • Be Transparent: If an error occurs, acknowledge it honestly and explain how you’ll fix it.
  • Stay Professional: Maintain a calm and empathetic tone, even if the client is frustrated.
  • Follow Up: After addressing the issue, check in with the client to ensure they’re satisfied with the result.

For those looking to improve both technical and communication skills, online beauty courses provide valuable training that equips you to handle a variety of situations with confidence.

Conclusion

Mistakes can happen in nail treatments, but how you handle them defines your professionalism as a nail technician. By mastering techniques for fixing common issues with gel nails, Shellac nails, and BIAB, you can deliver outstanding results and maintain strong client relationships. Communication is equally important; being transparent, empathetic, and solution-oriented ensures clients leave feeling valued and confident in your expertise.

 

Investing in online beauty courses can help you refine your skills, learn new techniques, and build a successful career in 2025 and beyond. With the right approach, every challenge becomes an opportunity to grow and improve.

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