FAQ
Before You Enrol
Are Elizabeth Sands Beauty School courses accredited?
Yes. Every course is accredited by ABT, AIT, or The CPD Group — the accrediting body depends on the course — giving you a qualification that's recognised across the UK beauty industry.
Will I get a certificate when I complete a course?
Yes. Once your tutor has marked and approved your submitted case studies, you'll receive your certificate by email via SimpleCert, typically within a few days.
Can I get insured to work professionally after training with you?
Yes. All ESBS courses, including aesthetics, are insurable. We've partnered with Westminster Insurance so students get 10% off a policy, whether you book online or over the phone.
What can I do after completing a course?
Once insured, you can work freelance, join a salon, or start your own beauty business — our accredited training is designed to make you industry-ready for any of the three.
How do the online courses work?
Everything runs through our online student portal at your own pace: you work through video modules, download your manual, submit short case study videos or photos for tutor review, and receive your certificate once your work is approved.
Can I pay for my course in instalments?
Yes. We offer flexible payment plans so you can spread the cost — options include 3, 4, 6, or 12 instalments, with your first payment taken at checkout.
Current Students & Portal Support
Where can I find my course manual?
Your manual is in the portal, not your email. Log in, open your course, and look for the "Manual" section on the right-hand side to download it.
I haven't received an order confirmation — what should I do?
Check your inbox, including spam, junk, and promotions folders, for an email from appointments4elizabethsands@gmail.com. If you still can't find it, contact us directly.
How do I submit my case studies?
Go to the "Gaining Your Certificate" section in the portal and follow the upload instructions there.
Why won't my videos upload?
Videos usually fail to upload because the clip is too long or a section of the form was left blank. Keep clips short, and it's often easier to upload from your phone.
I'm in the portal but my video won't upload — what's wrong?
This is usually a slow internet connection or the file still processing. Give it a moment and try again.
How do I move between lessons in the portal?
On phone or tablet, tap the blue circle in the bottom right of the screen. On a computer, click "Portal" in the main navigation menu.
How do I contact a tutor?
Email us directly at contact@esbeautyschool.com and a tutor will get back to you.
I submitted my work but haven't heard back — what now?
Reviews usually take a few days. Search your inbox for an email from noreply.elizabethsands@gmail.com, since approval notifications sometimes go unnoticed. If it's been more than 5 days, contact us directly.
I haven't received my certificate — what should I do?
Certificates can take a few days to arrive while tutors mark and approve your work. If you've waited more than 3 working days, search your inbox for an email from noreply.elizabethsands@gmail.com — it may have arrived without you noticing. If you still haven't received it after 5 working days, contact us directly.