Terms and Conditions
Terms and Conditions
It is important that you read these Terms and Conditions before making any booking with us. Once a booking has been made and accepted by us, you will enter into a legally binding contract with us on the terms below.
1. The meaning of some words used in these terms and conditions
‘we’, ‘us’ or ‘our’ is a reference to Elizabeth Sands Beauty School, Portadown, Northern Ireland.
‘you’ or ‘your’ - is a reference to the person to whom we are providing our Services and who is required to pay for the Services we provide.
‘Course’ and ‘Courses’ - Means the course or courses provided by us to you as part of the Services.
‘Parties’ - is a reference to both us and you.
‘Services’ - means the beauty course/s and any ancillary course materials that we provide to you pursuant to your booking, further details of which appear on our website and on your booking confirmation.
2. Entering into a legally binding contract
2.1 When you place your order for one or more of our Services it is an offer by you to enter into a legal contract with us.
2.2 You and we will only enter into a binding contract when you receive notification from us that we accepted your order. Once we accept your order, a binding contract between you and us will come into being subject to these Terms and Conditions.
2.3 You should keep a copy of these terms and conditions for your records. If you have any questions concerning them, please ask us.
3. Right to cancel
We provide training courses which may include both practical training and digital content.
We provide face to face and online courses.
Deposits are completely non refundable and non transferable on cancellations or no-shows.
For Face to Face training You have the right to cancel within 7 days of the date you booked the course via the website or by phone with a £100 cancellation fee from the total balance paid. After 7 days of the date that you booked the course via the webiste or by phone we reserve the right to not refund any monies however we can offer a credit note
We reserve the right to cancel training at any time and rebook
For online courses strictly no refund as full service is provided within the 14 day cancellation period as all students have immediate access to all course materials videos and downloadable manuals. There are strictly no refunds or exchanges on the courses or kits that are part of the training
Kits must be returned within 7 days of receipt unopened and unused to receive a full refund. After 7 days kits are non refundable however a credit note can be issued
Due to the Coronavirus, any course that has been paid for can be delayed/done online to avoid spread of disease and to follow government policy.
Time Limit For Completion of Courses
For Face to Face training you have 6 months to complete to complete the course At this point we charge £100 to extend the time
For online classes unlimited
Software Technical problems
In the rare event that our server or site could go down we endeavour to get it fixed as soon as possible. We do not refund any courses due to to this .
We have insurance options for our students in the UK. It is the purchasers responsibility to check with their current insurer if they cover our courses . If you are based out of the UK it is important to check with your local licences and insurers . We do not offer any refund if a student has not checked with their current insurance prior to training as we are not responsible for insurance
Loss of Kits
If you have ordered a training kit and it has not arrived we will provide proof of delivery from the tracking service If proof of delivery has been obtained we are not liable for this loss
4. Providing the services
4.1 Once we and you have entered into a legally binding contract we will provide you with the appropriate digital content (course manuals and video tutorials, where applicable) via email and the practical training sessions on the dates and times stated on our booking confirmation form. Occasionally the practical training sessions will be provided at some other date or time or be dependent on a number of factors, please see below especially section 5.2
4.2 Our aim is to always provide you with the Services:
4.2.1 using reasonable care and skill; Within the period as agreed. If a time period has not been agreed in advance, then within a reasonable time period.
4.2.2 in compliance with commonly accepted practices and standards in the beauty industry; and
4.2.3 in compliance with the laws and regulations of Northern Ireland in force at the time we carry out the Services.
4.3 Face-To-Face Courses must be completed in 3 months of training otherwise they will have to pay the full course fee to be re-trained.
4.4 Online courses can’t be exchanged for face-to-face or other online courses.
4.5 Next day delivery cut off time is 1pm.
5. Practical Training / Assessments
5.1 Courses which include practical training sessions which will take place on the date, time and at the venue as specified in your booking confirmation form or learning agreement. Sometimes, we may need to change the date and/or venue and if this occurs you will be notified as soon as possible.
5.2 Practical training dates are provisionally scheduled and then confirmed 7 days prior to the event and are subject to minimum student numbers. In the unfortunate event that your practical training sessions have been re-scheduled you will have the following options:
a. You will be provided with new dates in the same venue of your original booking
d. Have your practical training fee refunded in full as detailed in your corresponding invoice.
You cannot cancel your order for the supply of digital content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right. Should you wish to cancel you must not have accessed the student portal at any time. Please contact us if none of the above options are suitable.
5.4 You are required to be at the location of the practical training 15 minutes prior to the stated commencement time in your booking confirmation form. Our accredited bodies require that you have attended the practical training and completed the course. If you fail to attend, we may claim reasonable net costs from the fee paid. If you have a reason for non-attendance then there will be a process to appeal.
5.5 Where a review day or assessments is required as part of your course, you must attend the dates stated on the confirmation and/or learning agreement and be present at least 15 minutes prior to the times stated. Failure to attend the assessment/review date may result in us claiming reasonable net costs from the fee paid and you not gaining certification. If you are not able to make this date, there may be exceptional circumstances where we may be able to change the date of your review/assessment. If you reschedule the course date, this may incur a fee to cover our reasonable net costs. If you have reasons for non-attendance then there will be a process to appeal.
5.6 You are required to attend the practical training at the times stated in your booking confirmation form. Failure to attend for any of the periods stated in the booking confirmation form may result in us being unable to provide you with your certificate.
5.7 As part of your course fee, you understand that you are entitled to one complementary assessment or review day. If on attending the second assessment you have not met the standards required for accreditation you will be required to pay a fee of £150 for each further assessment.
5.8 Our practical training day/s are designed for a set number of students. If the attendance group is smaller, then the duration of the training may be altered accordingly to accommodate this.
6. Your Conduct and Obligations Before, During, and After the Course
Before the practical training
6.1 For Courses that require home study, you must ensure that you carry out the studies as stated in the relevant course manuals and literature. Failure to do so may lead to you failing the course and not being provided with a certificate.
6.2 Some Courses require students to complete a patch test prior to attending the practical training session. It is the student's responsibility to ensure the patch testing has been completed and we accept no responsibility for any reaction which may occur. For full details and to check if your course requires a patch test please contact us.
During the practical training
6.3 During the Course you must, at all times:
(a) act and behave appropriately. Abuse or antisocial behaviour towards either our trainer or other students will not be tolerated.
(b) dress appropriately in smart, comfortable clothing. Tunics may be worn or alternatively black trousers and a black t-shirt may be worn. If you have any queries, please contact us.
(c) ensure that your hair is tied away from your face.
The terms of this section are necessary for the health and safety of our staff and other students. Failure to comply with the terms in this section will be a breach of this agreement and may lead to your expulsion from the course. In such circumstances, we will claim reasonable nett costs or losses (which may be from the fee already paid). There will be a process to appeal against such decisions.
6.4 You will need to work on other students and you understand and confirm that other students will need to work on you. If you cannot be worked on by other students, Please contact us by telephone to look at other alternatives, which may include you providing a model. You should ensure you have student insurance in place prior to attending any practical training, home study or review days.
6.5 For health and safety reasons, children are not permitted at the practical training venue.
6.6 Mobile phones, tablet computers and desktops must remain switched off throughout.
6.7 We operate a non-smoking policy and smoking is not permitted in any training rooms. You may smoke only in the areas (if any) designated at the practical training venue.
6.8 If you are attending practical training nail/pedicure sessions, nail enhancements including nail overlays and nail polish must not be worn.
6.9 If you are attending a practical training session in waxing, you are required to grow body hair and be worked on by other students.
6.10 If you are attending a practical training session in eyelash extensions, previous eyelash extensions must be removed prior to the commencement of the training.
6.11 You are required to provide a kit for use during the practical training if you are attending a Gel Polish, Nail Art or Eyelash Extensions course or any combination course which includes these modules. If you fail to provide such a kit on the practical or assessments training day, then you may not be able to proceed with the course. This may result in us claiming reasonable costs from the fee already paid to cover this loss. If there is a problem with obtaining kits for these courses, please contact us as soon as possible.
7.1 Subject always to the Course fees due being paid in full, Course certificates will be provided on completing the course/review day, whichever is the latter. We cannot be responsible for any mistakes made on the certificate which are a result of incorrect details being provided by you. You are encouraged to double-check these details following your booking.
8. Practical Training Rescheduling
8.1 In some circumstances, we may need to change a practical training date, venue, or materials. We will use our reasonable endeavours to give you as much notice as possible but this may not be possible if there are circumstances beyond our reasonable control. Please see Term 5.2
9. Intellectual Property
All design, text, graphics, images, content and other intellectual property contained in any of the Course materials, videos and manuals are, unless otherwise stated, the intellectual property of Elizabeth Sands Beauty School for their sole use in the UK and Ireland. The use of any of them other than for personal study for the particular Course/Courses which you have booked is not permitted. Any reproduction, modification, or other unlawful use of our intellectual property is strictly prohibited and may result in legal action being taken against you.
10. Price and payment
10 .1 Our Course fees appear on our website and are confirmed in your booking confirmation form.
10.2 In the event that we have made a mistake in the Course fees quoted to you (for example, due to a technical error), we will inform you of the error as soon as reasonably possible. In such circumstances, you may either
(a) pay the balance to us or (b) choose to cancel the Course, in which case this contract will come to an end and all fees will be refunded to you.
10.3 All fees must be paid in full in advance of the Course.
10.4 Payment is made at the time of booking. You shall not be entitled by reason of any alleged minor defect or performance of service to withhold more than a proportionate amount of the sum due.
10.2 If we are unable to take payment on any of the dates specified, we will charge you a reasonable fee taking in to our costs from dealing with the non-payment, we will also charge you interest on the outstanding amount at 3% above the Barclays bank base rate, if these amounts remain unpaid for more than seven days from the date on which they was due. We will inform you that payment has been declined as soon as reasonably practicable.
10.3 Course certificates will not be produced whilst any fees are due and outstanding.10.4 Once in attendance of the course you are liable for the full fee of the course. If you leave the course at any stage you are still required to pay the course fee in full.
11. Exclusion and limitation of liability
This clause limits our liability to you and we suggest that you read through its provisions very carefully.
11.1 We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or death.
11.2 We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of this contract. In the event that any loss or damage suffered by you relates to your business activities then we exclude all liability for any business loss and in particular, we exclude all liability for loss of profits or other economic loss arising out of a breach of this contract.
11.3 You should not take ANY personal items into the training centres. We cannot accept responsibility for any valuables or possessions which go missing or are damaged at the training venues unless this has been a result of our negligence.
12. Your Personal Information
12.1 We will keep all student/customer personal information private and confidential.
13. Communicating with us
13.1 You can always telephone – our contact numbers appear on our website.
13.2 However, for important matters we suggest that you send any communications by email to email@example.com.
14. Amendments to the contract terms and conditions
We will have the right to amend the terms and conditions of this contract where:
14.1 we need to do so in order to comply with changes in the law or for regulatory reasons; or
14.2 we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long such correction is minor and does not materially affect the contract. Where we are making any amendment we will give you as much notice as is possible.
15. Contracts (Rights of Third Parties) Act 1999
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.
16. Law and jurisdiction
This contract shall be governed and construed by the law of Northern Ireland and you and we agree to submit to the jurisdiction of the courts of Northern Ireland.
If there are any questions or queries regarding these Terms and Conditions, please contact us prior to enrolling on a course.
Right to Recourse
We waive any rights to recourse for kits supplied we are not the manufacturer of these kits so if any product is not to the correct standard we recommend you contact the supplier directly.